Frequently Asked Questions
Q: What awareness months do you sell products for in your store?
- January: Cervical Cancer
- February: Heart Disease
- March: Cerebral Palsy, Colon & Colorectal Cancer, Multiple Sclerosis, Traumatic Brain Injury
- April: Autism, Organ & Tissue Donor
- May: Arthritis, Asthma & Allergies, Brain Cancer/Tumor, Cystic Fibrosis, Fibromyalgia, Melanoma & Skin Cancers, Military
- July: Bladder Cancer
- September: ADD/ADHD, Gynecologic Cancers, Leukemia & Lymphoma, Ovarian Cancer, Prostate Cancer, Thyroid Cancer
- October: Breast Cancer, Down Syndrome
- November: Alzheimer's Disease, Epilepsy, Lung Cancer, Pancreatic Cancer
- December: AIDS/HIV
Q: Do you do ship internationally?
A: Yes. We are currently only shipping to Australia, Canada and the United Kingdom. Check back soon for other countries as we add them.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. (International shipping costs will only show on the Invoice Page.)
Q: Will my sterling silver jewelry tarnish?
A: Yes, all sterling silver jewelry will tarnish. The exposed layer of silver reacts with chemicals and even the elements in the air to form something called "patina" much like silver flatware. It appears as a faint golden glow that you may notice after wearing your jewelry a number of times.
Q: How do I care for my sterling silver jewelry?
A: We recommend storing your sterling silver jewelry in a cool, dry place either in tarnish prevention cloths or bags, an air tight plastic bag or in the gift box that came with your item. This will slow down the tarnish process and will keep your jewelry from rubbing against other jewelry that may scratch it. Some people may like the patina and choose to wear their jewelry as is.
Some general tips:
- Always remove your jewelry before using any product that contains bleach, ammonia, alcohol, fingernail polish removers that contain acetone, and turpentine.
- Some of these can cause a breakdown in the metal alloys leaving the your jewelry beyond repair and dull or even pit the surface of your gemstones.
- To maintain the original condition of your silver jewelry, polish your pieces regularly using a non-abrasive silver cleaning cloth.
- To keep your jewelry looking its best, periodically clean it in a mild soapy water mixture and a SOFT toothbrush. Rinse thoroughly with water and dry completely with a soft cloth.
- When you are not wearing your silver jewelry, store them in a cool, dry place. Zip-lock bag and individual cloth pouches are ideal for this and will help prevent both tarnishing or scratching by other pieces.
- Never immerse your silver jewelry in chlorine, salt water, mineral springs, and suntan lotion. Remember, some household cleaners contain chlorine bleach, these will cause discoloration and also loosen the gemstones.
- Avoid abrasive cleaners, detergents and commercial jewelry cleaners "dips" especially if the pieces have an oxidized finish. Using harsh polishing cleaners will alter the antique look of your jewelry.
- Remove when sleeping, cleaning, swimming and taking a shower.
- With normal daily wear, even when adhering to the above recommendations, the wire will eventually need replacing. You may want to have your jewelry periodically restrung to prevent breakage or loss.
Sparkle and Support also offers cleaning services for you purchased jewelry pieces. Contact us to learn more.